FAQ

Question 1

Is my data backed up?

Accepted Answer

Yes. Propero stores your data securely in the cloud, not only on your phone. The app keeps an on-device cache for offline access and syncs when you're back online. As long as you're signed in, your properties, tenants, payments, and documents are stored in the cloud.

Question 2

Can I use Propero on more than one device?

Accepted Answer

Yes. Sign in with the same account (email, Apple, or Google) on another iPhone and your data syncs from the cloud. Propero is iPhone only, so another device means another iPhone.

Question 3

Is there a web or Android version?

Accepted Answer

Not currently. Propero is an iPhone app for iOS 26 and later. There's no web app or Android app today. The site at propero.app is informational only.

Question 4

What does Propero Pro include?

Accepted Answer

Free includes rent tracking, maintenance, leases and tenants, the rental ledger, tax summaries, and Propero Chat within a daily message limit. Pro adds Condition Reports, Propero Mail (a per-property email address with AI-drafted replies to your tenants), more than one property, and an extended Chat allowance (roughly three times the daily limit). The ledger, tax summaries, and Propero Chat itself aren't Pro-only. Condition Reports, Propero Mail, and extra properties are, regardless of how many properties you have.

Question 5

How do I get a Propero Mail address for my property?

Accepted Answer

On Propero Pro you mostly don't: open the property from Home and Propero creates the address in the background. To do it yourself, tap the address pill at the bottom of the Tenancy card, or tap Set up your property email on an empty Chat screen. Either way it needs Propero Pro. Propero builds the address from the street (12smithst@inbox.propero.app), copies it to your clipboard, and lists it under Account then Email settings. Give it to your tenant, and when they write to it Propero drafts your reply in Chat. See Propero Mail.

Question 6

Does Propero send emails to my tenant for me?

Accepted Answer

It writes them, you send them. Every email to a tenant, a reply to theirs, a rent receipt, a condition report, a maintenance update, or anything you ask Chat to write, opens a sheet first. You read it, edit it if you like, and tap send, and it goes from the property address. Propero never sends anything on its own, and their replies come back to your Propero chat rather than your personal inbox.

Question 7

Why didn't my tenant's email show up?

Accepted Answer

Propero only accepts mail sent from the email address on the tenant's record, or from the address you signed in with. Open Lease Overview, tap the tenant, and check their email matches the one they wrote from. Mail from any other address is dropped without a bounce. On a Free account the email still appears in Chat but there's no push notification. See Troubleshooting.

Question 8

How many properties can I add?

Accepted Answer

Your first property is free. Adding a second property or more requires Propero Pro. With Pro there's no fixed property cap in the app.

Question 9

How do I delete my account?

Accepted Answer

Go to Account, then Delete Account, then Request Account Deletion. This sends a manual request to the Propero team. You're signed out immediately, but deletion itself isn't instant: the team reviews the request, permanently deletes your account and eligible data, and confirms by email. Some financial and compliance records may be retained for up to seven years where the law requires it, and you won't be able to access those yourself. Deletion can't be undone, so export anything you need first by emailing support@propero.app. See Privacy & your data.

Question 10

Can I change rent frequency mid-lease?

Accepted Answer

Not while a lease is running. Lease details are read-only on Lease Overview. To change rent frequency or other terms, end the current tenancy and start a new lease from Lease Overview.

Question 11

Can I attach a receipt to an expense?

Accepted Answer

Yes. When you add or edit an expense on the Earnings tab, the Receipt section takes a photo from your library or camera, or a PDF, JPEG, PNG, or HEIC file up to 20 MB. One receipt per expense, viewable from the expense itself. Receipts don't appear in the tax summary or any export. See Income & expenses.

Question 12

What happens to rent when my tenant moves out?

Accepted Answer

Record the move-out with Record Tenant Notice or End Tenancy on Lease Overview. On a fixed lease, the rent schedule runs to the date you enter and then stops. On a periodic lease, rent continues until the tenancy actually ends. Advertising unlocks so you can line up the next tenant, unless a re-letting ban applies in your state.

Question 13

How do I record a rent payment?

Accepted Answer

Open the property from Home, tap the Rent pulse card, then tap the payment period on the heatmap and tap Record Payment. Enter the date received and the amount. Record a part payment and the balance carries on the period, prefilled for you next time. Record more than the period owes and Propero carries the surplus forward to your next open periods, oldest first, holding anything left over as credit. If you record the same amount twice within ten minutes, Propero asks you to confirm before saving it again. Propero doesn't ask how the tenant paid.

Question 14

Do my tenants get the app?

Accepted Answer

No. Propero is landlord-only. Tenants don't have accounts. What they can do is email your property's Propero Mail address (a Pro feature), and Propero drafts your reply in Chat. Receipts, reports, and maintenance updates go the same way: Propero writes the email and you send it from the property address.

Question 15

Is my data used to train AI models?

Accepted Answer

No. Your chat messages, property data, and documents are never used to train AI models. Propero Chat can still make mistakes, so double check anything important. It can search Australian tenancy legislation, read your rent status, expenses, lease, maintenance requests, and condition reports, write an email for you to send your tenant, and help edit a condition report while it's in Pending review.

Question 16

What states do the legal tools support?

Accepted Answer

The Break Lease Guide and Termination Notice generator cover New South Wales, Victoria, and Queensland. Other states show "Not available in your state yet." These tools provide general information, not legal advice.

Question 17

How do I return the bond at the end of a tenancy?

Accepted Answer

Propero records the bond amount when you set up the tenant, but the refund or claim is lodged with your state bond authority, not in the app. Complete a final inspection, agree on any deductions with the tenant, then use your state's online portal (Rental Bonds Online in NSW, RTA Web Services in QLD, RTBA Online in VIC, and so on). An approved Outgoing condition report helps support your claim. See Returning the bond for every state portal, deadline, and dispute path, and Starting a tenancy resources for bond lodgement forms when the tenancy began.

Question 18

How does advertising a vacant property work?

Accepted Answer

When the property is vacant or the lease ends within 30 days, Advertise property unlocks. You confirm details, add at least four photos, optionally polish photos and generate listing copy, then submit. Propero reviews the listing and emails a secure payment link. After payment, the listing goes live on realestate.com.au, Domain, and rent.com.au within about 24 hours. Indicative cost is $199.95 for the portal listing, with an optional $300 signboard. Payment is via the emailed link, not in the app. Advertising isn't Pro-gated.

Question 19

I'm adding a tenancy that started months ago. Will Propero chase all that back rent?

Accepted Answer

No. When the lease started before today, tenant setup asks Paid up to and including instead of advance rent. Set it to the last day your tenant has paid for and rent tracking starts the day after, so Propero never creates months of periods marked overdue or sends reminders about them. That day also becomes the rent day, and Propero confirms the move before it builds the schedule. The original start date is still recorded on the lease. See Backdated tenancies.

Question 20

My lease starts next month. Do I need to activate it?

Accepted Answer

No. A lease with a start date in the future shows as Pending until that day, then turns Active on its own. There's nothing to tap.

Question 21

Why does a status not update immediately?

Accepted Answer

Payment statuses and rent reminders update once each day at 9am Sydney time. A change to late or overdue, or a status update after recording rent, may appear at the next update rather than instantly.