FAQ

Question 1

Is my data backed up?

Accepted Answer

Yes. Propero stores your data securely in the cloud, not only on your phone. The app keeps an on-device cache for offline access and syncs when you're back online. As long as you're signed in, your properties, tenants, payments, and documents are stored in the cloud.

Question 2

Can I use Propero on more than one device?

Accepted Answer

Yes. Sign in with the same account (email, Apple, or Google) on another iPhone and your data syncs from the cloud. Propero is iPhone only, so another device means another iPhone.

Question 3

Is there a web or Android version?

Accepted Answer

Not currently. Propero is an iPhone app for iOS 26 and later. There's no web app or Android app today. The site at propero.app is informational only.

Question 4

What does Propero Pro include?

Accepted Answer

Free includes rent tracking, maintenance, leases and tenants, reminders, the rental ledger, tax summaries, and Propero Chat within a daily message limit. Pro adds Condition Reports, more than one property, and roughly three times the daily message limit. The ledger, tax summaries, and Propero Chat itself aren't Pro-only. Condition Reports and extra properties are, regardless of how many properties you have.

Question 5

How many properties can I add?

Accepted Answer

Your first property is free. Adding a second property or more requires Propero Pro. With Pro there's no fixed property cap in the app.

Question 6

How do I delete my account?

Accepted Answer

Go to Account, then Delete Account, then Request Account Deletion. This sends a request to the Propero team. You're signed out immediately, but deletion itself isn't instant: the team permanently deletes your account and eligible data and confirms by email. Propero may still retain some records for up to seven years where the law requires it, and you won't be able to access those yourself. Deletion can't be undone, so export anything you need first by emailing support@propero.app.

Question 7

Can I change rent frequency mid-lease?

Accepted Answer

Not while a lease is running. Lease details are read-only on Lease Overview. To change rent frequency or other terms, end the current tenancy and start a new lease from Lease Overview.

Question 8

What happens to rent when my tenant moves out?

Accepted Answer

Record the move-out with Record Tenant Notice or End Tenancy on Lease Overview. On a fixed lease, the rent schedule runs to the date you enter and then stops. On a periodic lease, rent continues until the tenancy actually ends. Advertising unlocks so you can line up the next tenant, unless a re-letting ban applies in your state.

Question 9

How do I record a rent payment?

Accepted Answer

Open the property from Home, tap the Rent pulse card, then tap the payment period on the heatmap and tap Record Payment. Enter the date received and the amount. Partial payments leave a balance on the period. Overpayments mark the period paid in full and record the extra as unapplied credit against the lease, but Propero doesn't deduct it from a future period for you, so keep track of it yourself. Propero doesn't ask how the tenant paid.

Question 10

Do my tenants get the app?

Accepted Answer

No. Propero is landlord-only. Tenants don't have accounts. When you send a receipt, report, or maintenance update, Propero drafts it and opens your Mail or Messages app addressed to the tenant.

Question 11

Is my data used to train AI models?

Accepted Answer

No. Your chat messages, property data, and documents are never used to train AI models. Propero Chat can still make mistakes, so double check anything important. It can search Australian tenancy legislation and read your maintenance requests and condition reports, and help edit a condition report while it's in Pending review.

Question 12

What states do the legal tools support?

Accepted Answer

The Break Lease Guide and Termination Notice generator cover New South Wales, Victoria, and Queensland. Other states show "Not available in your state yet." These tools provide general information, not legal advice.

Question 13

How does advertising a vacant property work?

Accepted Answer

When the property is vacant or the lease ends within 30 days, Advertise property unlocks. You confirm details, add at least four photos, optionally polish photos and generate listing copy, then submit. Propero reviews the listing and emails a secure payment link. After payment, the listing goes live on realestate.com.au, Domain, and rent.com.au within about 24 hours. Indicative cost is $199.95 for the portal listing, with an optional $300 signboard. Payment is via the emailed link, not in the app. Advertising isn't Pro-gated.

Question 14

Why does a status not update immediately?

Accepted Answer

Payment statuses and rent reminders update once each day at 9am AEST. A change to late or overdue, or a status update after recording rent, may appear at the next update rather than instantly.