Troubleshooting
Fixes for missing notifications, rent statuses that haven't updated, a condition report stuck in Processing, and the Propero Chat daily limit.
Notifications not arriving
- Open iOS Settings > Propero and make sure notifications are allowed
- Confirm you completed setup on the device you're using
- Remember rent status updates run at 9am AEST daily, not instantly
See Notifications.
Payment status didn't change after I recorded rent
Payment statuses update once each day at 9am AEST. The heatmap may not reflect a payment until the next update.
See Recording payments.
Tapped Add Property and got a paywall instead of the setup wizard
Your first property is free. From the second property onward, Propero asks you to subscribe to Pro before continuing. This is expected, not a bug.
Can't edit my name, email, or phone
These fields are read-only in the app by design. Tap Contact Support to update your details on your Profile screen, or see Contact support.
Condition report stuck in Processing
Wait for background analysis to finish. If a room shows Analysis failed, open the report and tap Retry Analysis.
See Amending a report.
PDF not available yet
Condition report and some financial PDFs can take a moment to generate after approval or request. Wait a moment and try again.
Propero Chat daily limit reached
Free accounts have a daily message cap that resets at midnight UTC, which lands mid to late morning in Australia. Pro provides roughly three times the daily limit.
See Propero Chat.
Still stuck?
Use Contact support from Account.
FAQ
Backups, iPhone-only support, what Propero Pro includes, whether tenants get the app, deleting your account, and why statuses update at 9am AEST.
Contact support
Send feedback from Account's Contact Support sheet and hear back within 24 hours, or email support@propero.app for deletions and data exports.