Maintenance & repairs
The Maintenance pulse card tracks open and resolved requests for a property. Propero is landlord-only, so you log every job and see it through.
Maintenance is managed from the Maintenance pulse card on the property hub. The card shows how many requests are open and resolved, and opens the full list.
Propero is landlord-only, so you track every request yourself. There's no tenant-facing portal. A tenant tells you about an issue however they normally would (a call, a text, in person), and you create the record and carry it through to done.
The one shortcut is email. If your tenant writes to the property's own email address about a repair, Propero reads it in Chat and logs the request here as soon as the email arrives, with the category and urgency it picked. You don't have to do anything for it to appear. The reply card carries a ticked Also log a maintenance request, and unticking it removes the request again. See Tenant emails in Chat.
Statements & receipts
Rent receipts with a signature line, the rental ledger, the tax summary, and the shareable payment overview card. None of them need Propero Pro.
Logging a maintenance request
Create a request from the Maintenance screen with a title, category, description, and photos, then move it through Open, In Progress, and Resolved.