Logging a maintenance request
Create a request from the Maintenance screen with a title, category, description, and photos, then move it through Open, In Progress, and Resolved.
Open the property hub and tap the Maintenance pulse card, then tap + in the top right, or scroll down to Options and choose Create New Request. A request is also created for you automatically when a tenant emails the property address about a repair, before you reply to them: see Tenant emails in Chat.
You need a tenant assigned to the property first. If one isn't set up yet, Propero blocks the request with a "No tenant assigned to property" warning.
Request fields
| Field | Required |
|---|---|
| Title | Yes |
| Category | Yes (defaults to Other) |
| Urgency | Yes (defaults to Standard) |
| Description | Yes |
| Photos | No |
Category
The eleven categories sit as chips under the title field, so picking one is a single tap: Plumbing, Electrical, Appliance, Structural, Heating, Cooling/AC, Pest Control, Locks/Security, Garden/Outdoor, Cleaning, and Other, which stays last and is the default.
Photos
Add up to five photos at a time from your library. You can add more later from the request's own screen, either from the toolbar or the Photos section.
Urgency
Each request carries an urgency label so you can scan the list at a glance: Urgent, Standard, or Low. You set it when you create the request. Requests logged from a tenant email inherit the urgency Propero picked from the message.
Status lifecycle
Every request moves through the same three landlord-facing stages, shown as a tappable timeline at the top of the request. Each stage is a pill on the bar, with the current one highlighted:
| Status | Meaning |
|---|---|
| Open | Logged, not yet underway |
| In Progress | Work is scheduled or underway |
| Resolved | Complete |
Tap any stage on the timeline to jump straight to it, in either direction. You don't have to move through them in order. Scheduling an appointment with a tradesperson also moves an Open request to In Progress automatically. See Tradies & assigning work.
Tracking a request
Each request keeps a running record as you work it:
- Quick actions. While a request is Open or In Progress, Call and Email buttons contact your tenant directly, using the phone number and email on their profile.
- Details. The description, category, and the date you logged it.
- Photos. Anything attached when you created the request, plus anything added since.
- Tradesperson. Who's assigned, the appointment time, and (once resolved) the invoice. See Tradies & assigning work.
- Activity. A timeline of everything that's happened: status changes, calls, tenant emails, photos added, invoices, and any notes you add. Tap Add note to write your own. Notes are only visible to you.
Related guides
Maintenance & repairs
The Maintenance pulse card tracks open and resolved requests for a property. Propero is landlord-only, so you log every job and see it through.
Tradies & assigning work
Save tradespeople to your landlord profile or import them from Contacts, assign one to a request, then schedule an appointment and email your tenant.