Managing your listing
Track order status on the property hub, cancel before payment, handle enquiries, and contact support to update a live listing.
Once you submit a listing, the Advertising section on the property hub becomes your control centre. The order status card shows where things stand, and most day-to-day tasks, enquiries, open for inspections, and changes to a live listing, happen from here.
Order statuses
| Status | What it means |
|---|---|
| Draft | Not submitted yet. Pick up where you left off. |
| Submitted | Propero is reviewing your listing and preparing your payment link. |
| Awaiting payment | Check your email for the secure payment link. |
| In review | Payment received. Your listing goes live within 24 hours. |
| Live | Your listing is live on the portals. Enquiries come straight to you. |
| Info needed | Propero needs a little more from you before it can go live (a note explains what). |
| Closed | The listing campaign has finished. |
| Cancelled | You cancelled the order. Start a new listing anytime. |
| Expired | The order went unpaid for 7 days and expired automatically. |
Before payment
You can cancel a Draft, Submitted, or Awaiting payment order anytime at no cost. Withdrawing an end-of-tenancy declaration on Lease Overview also cancels any unpaid advertising order tied to it.
If an order sits unpaid for seven days, it expires automatically and you'll need to start a new listing.
After your listing goes live
Listings go live on realestate.com.au, Domain, and rent.com.au within about 24 hours after payment. Enquiries and applications go directly to you, not through Propero, so keep an eye on your email and phone.
Propero sends payment reminders while an order is awaiting payment, and a listing expiry reminder as the campaign nears its end. See Notifications.
Changing a live listing
You can't edit a live listing in the app. To change the asking rent, photos, copy, or available-from date after it has gone live, contact support and they'll update the portals for you. See Contact support.
Open for inspections
When the listing is Live, add viewing times from the property hub so they appear on the portals. See Open for inspections.
Ending the campaign
Once you've signed a new lease, Advertise property re-locks and the listing campaign closes. If you need to take a live listing down before then, contact support.
Recording the cost
The portal listing fee can be logged as an expense under the Advertising category on the Earnings tab. See Income & expenses.
Related guides
Advertising your property
The six-step listing flow, from asking rent and photos to AI-written copy, plus order statuses, indicative pricing, and going live on the portals.
Open for inspections
Schedule viewing times from the property hub when your listing is live, so they appear on realestate.com.au, Domain, and rent.com.au.