Managing your listing
Track order status on the property hub, cancel before payment, handle enquiries, and contact support to update a live listing.
Once you submit a listing, the Advertising section on the property hub becomes your control centre. The order status card shows where things stand, and most day-to-day tasks, enquiries, open for inspections, and changes to a live listing, happen from here.
Order statuses
| Status | What it means |
|---|---|
| Draft | Not submitted yet. Pick up where you left off. |
| Submitted | Propero is reviewing your listing and preparing your payment link. |
| Awaiting payment | Check your email for the secure payment link. |
| In review | Payment received. Your listing goes live within 24 hours. |
| Live | Your listing is live on the portals. Enquiries come straight to you. |
| Info needed | Propero needs a little more from you before it can go live (a note explains what). |
| Closed | The listing campaign has finished. |
| Cancelled | You cancelled the order. Start a new listing anytime. |
| Expired | The order went unpaid for 7 days and expired automatically. |
Before payment
You can cancel a Draft, Submitted, or Awaiting payment order anytime at no cost. Withdrawing an end-of-tenancy declaration on Lease Overview also cancels any unpaid advertising order tied to it.
If an order sits unpaid for seven days, it expires automatically and you'll need to start a new listing.
After your listing goes live
Listings go live on realestate.com.au, Domain, and rent.com.au within about 24 hours after payment. Enquiries and applications go directly to you, not through Propero, so keep an eye on your email and phone.
Propero sends payment reminders while an order is awaiting payment, and a listing expiry reminder as the campaign nears its end. See Notifications.
Changing a live listing
Tap Update listing on the order status card to open Manage listing. It carries its own note: "Send us a change and we'll update your listing on the portals - usually within 24 hours."
Three changes you can send from there:
- Add or remove photos ("Refresh what renters see"). Listings need at least four photos, so add replacements before removing more.
- Change the wording ("Edit the headline or description")
- Add an open for inspection ("Set a time for renters to view the property")
Each one sends a request rather than editing the portals directly. You'll see "Request sent - we're on it" and a Requested pill while the team applies it. Asking rent and the available-from date aren't editable this way, so contact support for those.
Open for inspections
While the listing is Live, send viewing times from Manage listing. See Open for inspections.
Ending the campaign
Under Finished advertising? in Manage listing you have two ways to close a campaign yourself: Mark as leased ("You've found a tenant - take the listing down") and Withdraw listing ("Take the listing down without leasing"). Both confirm first, then the team takes the listing off the portals and closes the campaign.
Recording the cost
The portal listing fee can be logged as an expense under the Advertising category on the Earnings tab. See Income & expenses.
Related guides
Advertising your property
The six-step listing flow, from asking rent and photos to AI-written copy, plus order statuses, indicative pricing, and going live on the portals.
Open for inspections
Send viewing times from Manage listing when your listing is live, so the Propero team can add them to realestate.com.au, Domain, and rent.com.au.