Ingoing condition report
Record the baseline before your tenant moves in: mark every smoke detector tested, film each room, then review and approve to lock the report.
An Ingoing Report records the property's condition before the tenant moves in. It's the baseline everything else measures against: your Property Health score, later routine inspections, and the outgoing report at end of tenancy. If a previous tenant's outgoing report was approved for this property, the new ingoing report is compared against it too, so you get continuity between tenancies rather than a blank slate every time.
When to complete it
Complete the ingoing report before or at the start of the tenancy. Propero sends an Ingoing report due soon push reminder in the week before the lease starts.
Steps
- Open Property Health from the property hub
- Tap Create Ingoing Report (or Create New Report if you already have a baseline). Requires Propero Pro.
- On the New Report screen, confirm the report type is Ingoing and review the room list
- Mark every smoke-detector room as Tested. Propero blocks the Start button until this is done.
- Tap Start, then record a video walkthrough in each room (minimum 5 seconds each), talking through what you see as you pan
- Tap Submit Report
Room videos upload in the background as you go, and anything left over uploads when you submit. The report moves to Processing, then Pending review once AI analysis finishes. You'll get a push notification for both the upload and when the report's ready.
Review and approve
While a report is Pending review, you can edit each room's elements, add or dismiss issues, add your own notes and photos, and fill in Report Details (meter readings, keys and security notes). See Amending a report for the full editing options, including AI-assisted edits via chat.
When you're happy with it, tap Approve Report. Propero confirms this finalises the report and generates the PDF. Once approved, the report is locked from further edits, and it becomes the baseline your Property Health score and future reports compare against.
Related guides
Preparing your device
Grant camera and microphone access, record at least five seconds per room, narrate as you pan, and watch for the too dark and privacy warnings.
Routine inspection report
Mid-tenancy checks on a 90-day cycle. A single combined AI pass compares every room to its baseline and can flag hazards and possible lease issues.