Overview

A condition report documents the state of a property room by room. You record a short video walkthrough of each room, Propero's AI analyses it, and the result becomes a PDF you can share or keep for bond evidence.

Report types

An ingoing report with no prior outgoing report to compare against (your first tenant, for example) simply stands on its own as the property's first record.

Setting up a new report: pick the type, check the room list, and mark which rooms have smoke detectors. Switching type updates what the report compares against.

Report lifecycle

If analysis fails to finish (a bad upload, a processing error), the report drops back to Draft with a note about what happened, and Retry Analysis re-runs it. See Amending a report.

Propero is landlord-only. Tenants don't have Propero accounts and don't approve or dispute reports in the app.

How the AI analyses your video

Ingoing and Outgoing reports analyse each room's video independently. Routine Inspection is different: it runs a single combined AI pass across every room at once, comparing each one to its baseline, and it's the only report type that can flag site-wide hazards (exposed wiring, water ingress, broken railings, gas smell, structural cracks) and possible lease issues (unapproved pets, smoking evidence, unauthorised modifications, tampered smoke alarms) when it spots them.

For each element in a room (walls, doors, windows, flooring, ceiling and light fittings, blinds or curtains, power points, skirting boards, smoke alarms, plus room-specific things like kitchen benchtops and appliances, bathroom fixtures, and laundry appliances) the AI rates cleanliness, damage, and whether it's working. Individual issues are categorised as things like cracks, water damage, mould, stains, scratches, dents, holes, broken fixtures, missing items, paint damage, carpet damage, or appliance damage, each tagged minor, moderate, or major.

Walk and talk

Propero hears you as well as sees you. Walk the room and talk like you're having a conversation with someone standing next to you: audio is recorded alongside the video and analysed with it, so Propero takes in both what you show on camera and what you say about it.

That's the point of talking. It's how Propero knows which things you think matter. Point out the crack above the door and it lands in the analysis with the footage, along with the context no camera can pick up: how long it's been there, whether you've had it patched before, what the tenant said about it.

Propero is also listening for damage-related words while you talk (crack, leak, mould, and similar). Say one and an on-screen prompt nudges you to get closer, so the thing you just flagged is captured properly. See Preparing your device.

Limitations to know

• If damage isn't clearly visible in the footage, the AI is instructed not to guess. It won't invent a finding from a blurry or brief shot.
• A quick pan or an obscured angle lowers the AI's confidence in what it reports, so slower, clearer footage gives better results.
• For outgoing reports, if there's no matching ingoing baseline for a room, the AI can describe current condition but can't prove an issue is new versus pre-existing.
• This is AI-assisted analysis. Use your own judgment, and verify anything important before relying on it for bond or legal purposes.

Pro requirement

Creating and processing condition reports requires Propero Pro, even on your first (otherwise free) property. Propero processes a maximum of three reports per day, across all your properties.

Capture model

Reports use video, not still photos, during capture: one walkthrough per room, minimum 5 seconds each. Audio is recorded with it, so walk and talk your way through. See Preparing your device.

Next steps

• Preparing your device
• Ingoing condition report
• Routine inspection report
• Outgoing condition report