Communicating with tenants
Propero drafts receipts, reports, and maintenance updates, then hands them to your own Mail or Messages app. There's no in-app tenant messaging.
Propero has no in-app tenant messaging. Your tenants don't have Propero accounts, so there's nothing to message them through inside the app.
Instead, wherever you can contact a tenant, Propero drafts the content, a subject, a body, sometimes a PDF, and hands it straight to your phone's own Mail or Messages app, addressed to the tenant's stored email or phone. You send it from there, as yourself, from your own inbox or number.
Where you can reach a tenant
| From | What it sends |
|---|---|
| Property hub's Tenancy card | A blank email or text to the lead tenant, subject pre-filled with "Regarding [address]" |
| Lease Overview's tenants list | The same Email/Message pair for any named tenant on the lease, not just the lead |
| Send Receipt to Tenant, after recording a rent payment | A rent receipt PDF, generated on your device, attached to a pre-written email (or text, if Mail isn't set up) to the lead tenant |
| Share or Send to Tenant, on a condition report | The report PDF, either through iOS's general share sheet or straight to the lead tenant with pre-written wording |
| A maintenance request's quick actions | Call dials the tenant directly; Email sends a pre-written update on the issue, or the scheduled appointment time if one's booked |
After you book a maintenance appointment, Propero also prompts "Let your tenant know the time?" with a one-tap Email tenant option.
Email or Message only shows up when it can work
The Email button needs a tenant email address and a Mail account configured on your phone. The Message button needs a tenant phone number and a device that can send texts. If neither is available, the button (or the whole pair) simply doesn't appear. Receipts and reports fall back from Mail to Messages automatically when there's no Mail account configured but the tenant has a textable number.
It's from you, not Propero
Propero never sends anything on your behalf from its own inbox. Every email or text opens in your Mail or Messages app first, so your tenant sees it come from your own address or number, and you get to edit it before it sends.
A maintenance update, drafted by Propero and handed to Mail. Everything is editable before you hit send, and the Sent from my iPhone signature is your own.
Related guides
Renewals & ending a tenancy
Record Tenant Notice or End Tenancy on Lease Overview, how each affects the rent schedule, and when a re-letting ban keeps advertising locked.
Legal tools
Estimate a break lease fee or generate a state termination notice PDF from Lease Overview. Both cover NSW, Victoria, and Queensland only.